Terms & Conditions
If you have any questions regarding ordering or shopping on our website please contact us on email [email protected]
We will get back to you as soon as possible and most emails are replied within two business day. You can also reach us by phone in Denmark. Our staff is available to help you on weekdays between 9.00 AM and 3.00 PM (GMT+1). (With the exception of Danish public holidays).Telephone in Denmark is +45 42302535
We make every effort to provide a high level of customer service. Should you have any questions or feedback please do not hesitate in contacting us.
Purchase: It is very simple to purchase in our webshop. When you have selected the items you want to purchase and placed them in your basket, you just need to fill out your personal information’s, such as name, address and payment information’s at check-out. You will receive an order confirmation by e-mail.
Payment: Place de Bleu accepts the following credit/debit cards: Dankort, Visa, Visa Electron, Mastercard, American Express, JCB, Maestro. Your credit card will not be charged until your order leaves our warehouse.
Bank wire payments can be made to the following account: Merkur Bank, IBAN:DK5584010001137357, BIC/SWIFT: MEKUDK21 - reg: 8401 account: 0001137357
Prices: All prices incl. 25% VAT. For orders which do not belong to EU member countries, sales tax will be excluded.
Returns & Exchanges: Place de Bleu wants you to be pleased with your purchase. If you for any reason are not completely satisfied with your products we are happy to exchange or refund your purchase as long as the products is returned unused.
Place de Bleu will return products that fails to meet the required standards for returns. As soon as we have received and approved your return we will notify you. If you do wish a refund we will credit your credit card.
Shipment costs for the return of the product are paid by the customer and will not be refunded by Place de Bleu unless the return is due to damage during shipping.
If you are based outside the EU and have paid local duties and taxes. You must apply locally for a refund.
Place de Bleu gives you 14 days to regret your purchase from the day you receive your products.
Orders placed in December, the return period is extended to 4 weeks.
All returns should be returned to the address below:
Place de Bleu
DK - 2400 København NV
Shipping cost and delivery time. All orders are dispatched from Denmark: We charge a fixed amount for your delivery, no matter how many items you order. This includes postage, packing and insurance. The charge depends on where you want your order delivered:
Delivery to Denmark 65DKK
Delivery to EU 26 EUR
Delivery to all other destinations 35 EUR
Unfortunately we cannot deliver to a PO BOX address.
You can expect all in-stock orders to be dispatched within 7 business days.
We offer free shipping on orders above 300 euro.
The delivery time depends on destination, and below we present estimates of delivery time dependent on areas of the world:
Area/Region Estimated delivery time
Delivery within Denmark 7 business days
Delivery to a European Country 10 business days
Delivery to all other regions 21 business days
No tracking: Unfortunatly we do not offer package tracking. If you have any questions in relation to your delivery, please contact [email protected]